Professional
with high quality skills and experience in the strategic areas of project management, knowledge management, web development, web marketing, and customer service.
Computer
Skills include MS Office 2000, ASP, HTML, XML, JavaScript,
Dreamweaver, Fireworks, Photoshop, FTP, Netscape, Internet Explorer,
Hot Metal Pro, Communispace and Microsoft Publisher 2000
Facilitated
virtual communities
Orchestrated
knowledge management activities
Created
Defense Acquisition University Program Management site
Created
Air Force forum site
Maintained
and enhanced telecommunications association forum site
Extensive
project management experience in the telecommunications
industry as well as the consumer products industry
Recently
completed coursework in Advanced Microsoft Access
Education
Johns
Hopkins University Washington, D.C.
M.S. in Information Systems
May 2002
G.P.A. 3.8
Towson University Towson, MD
B.A. in Business Administration/Marketing Concentration
May 1988
Professional Experience
Advanced Technology Solutions, Inc. Oakton, VA
Knowledge Analyst
September 2001 - December 2004
Liaison to the Defense Acquisition University with the following select responsibilities:
Worked with Deputy Director and Knowledge Officer
of the E Learning Technologies Department of the Defense Acquisition University
and conducted and participated in pertinent electronic knowledge management
strategy meetings
Acted as Chief Editor by facilitating, administrating and content editing the Defense Acquisition University’s (DAU) various communities of practice (URL: http://acc.dau.mil/)
Directed marketing and outreach initiatives for the Defense Acquisition University’s Knowledge Sharing Systems
Researched and culled requirements and knowledge to create a new knowledge network for the Department of Defense’s Acquisition workforce (URL: http://akss.dau.mil).
Prepared and delivered presentations for the DoD Knowledge Management and DoD Knowledge Provider Network working groups
Spearheaded development of a new CD-Rom to contain
all of the pertinent acquisition knowledge from the AT & L Knowledge Network
Sharing System so that users without an internet connection could access information
easily
Cambridge Research Associates McLean,
VA
Administrative Web Developer
February 2001 - August 2001
Liaison to the Air Force Acquisition Career Management HQ with the following responsibilities:
SAF/AQXD Future Acquisition Workforce Web creation
and development
Utilized Access databases in conjunction with Excel
to analyze workforce data and cull results into useful information
Assisted in preparation of presentation briefs
for senior leadership
Organized and managed team effort to develop future
requirements and strategies for the Air Force Acquisition Workforce
Arranged and assisted in the execution of multiple
large meetings for the Acquisition Workforce Strategic Planning Team members
Supported Air Force HQ Career Management efforts
by instituting screening criteria to select candidates for exclusive training
courses
Alliance for Telecommunications Industry Solutions Washington,
D.C.
Committee Administrator
November 1999 - January 2001
Updated and enhanced INC web site for ATIS utilizing
Dreamweaver 2.0
Created access database for forum members
Participated in a team project to coordinate an
online registration capability and database recommendation for ATIS members--spearheaded
front-end web database development
Managed two committees under an 80+ member telecommunications
forum for the Industry Numbering Committee (INC), specifically the Central
Office Code and Numbering Plan Assignment committees
Composed articles for two electronic forum member
communication vehicles
Hallmark
Marketing Corporation Kansas City, MO
Territory Representative
February 1997 - September 1999
Directed and coordinated all aspects of training,
installation, troubleshooting, and general customer service operations for
a 64 account territory and 50 part-time employees
Provided orientation and training in company policy
and practices, operations and customer service techniques
Responded immediately to customer and personnel
emergencies and implemented appropriate course of action
Determined territory staffing needs, designed and
placed employment ads, interviewed and selected qualified personnel
Administered part-time personnel salary budget
with sensitivity to cost control
Maintained over 50 personnel records and over 60
account records
Robinson Enterprises, Inc. Owings
Mills, MD
Owner/Executive
February 1994 - February 1997
Assisted president in start-up and expansion of
small food consulting business
Coordinated and prioritized the daily activities
of the president
Co-managed $3 million consumer product sales line
with president
Performed the administrative functions in support
of president
Prepared all payroll and tax forms for the business
utilizing QuickBooks accounting software
Maintained all customer account records
Quaker Oats Company Towson,
Maryland
Sales Representative
January 1991 - July 1993
Prioritized daily account call activities for presenting
and managing
all sales and marketing of company products to two direct accounts,
three indirect accounts, and over 100 retail stores on a monthly basis
Awarded several top sales honors for sales achievements
Recognition/Civic Activities
Awarded Certificate of Appreciation by the Office of the Secretary of
Defense for work on the Defense Acquisition Guidebook (November 2004)
Acknowledged Contributor, Knowledge Management and Information Technology
(Know-it Encyclopedia) published by the Defense Acquisition University Press
(September 2002)
Chair, Lorton Station Communications Committee (August 2002-April 2004)
Webmaster, Lorton Station Community Association (July 2003-April 2004)
